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Legal

Privacy Policy

At EnterFly, your privacy matters. This policy explains what information we collect, how we use it, and the choices you have when shopping with us.

Last updated:

1. Introduction

This Privacy Policy describes how EnterFly ("we", "us", or "our") collects, uses, stores, and protects your information when you visit our website, create an account, place an order, or interact with our services. By using EnterFly, you agree to the practices described in this policy.

2. Information We Collect

We collect information that helps us provide a smooth shopping experience and deliver your orders accurately.

Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order details (products, quantities, preferences)
  • Account information (username, hashed password, profile details)
  • Messages you send through our contact form or customer support
  • Product reviews and ratings you submit

Information collected automatically:

  • Basic technical data such as browser type, device, and approximate location
  • Pages viewed and products interacted with, to improve recommendations
  • Cookies and similar technologies required for core site functionality

3. How We Use Your Information

We use your information only for legitimate business purposes, including:

  • Processing and confirming your orders
  • Arranging delivery and coordinating with courier partners
  • Providing customer support and responding to your inquiries
  • Managing your account, login sessions, and order history
  • Sending order-related notifications (confirmations, shipping updates)
  • Improving our products, services, and overall shopping experience
  • Preventing fraud, abuse, and unauthorized access to accounts
  • Complying with applicable legal and regulatory obligations

4. Authentication Information

We currently support two ways of signing in to your EnterFly account:

  • Email & password (credentials login): Your password is stored only in a securely hashed form. We never store or transmit passwords in plain text.
  • Google login (OAuth): When you choose to sign in with Google, we receive only the basic profile information you authorize, such as your name, email address, and profile picture. We do not receive your Google password.

You may unlink or stop using either method at any time. Removing a sign-in method does not delete your account or order history.

5. Guest Checkout

You may place orders without creating an account.

For guest checkout, we collect your name, email address, phone number, and shipping address so we can process your order and arrange delivery. This information is used strictly to fulfill your order, send order-related notifications, and provide customer support if needed.

Guest checkout data is not used to create a marketing profile, and you may contact us at any time to request deletion of guest order data, subject to legal and accounting retention requirements.

6. Cart, Wishlist, and Local Storage

To make shopping faster and more convenient, we store some information directly in your browser.

  • Your shopping cart contents and quantities
  • Items you add to your wishlist
  • Recently viewed products and basic UI preferences
  • Temporary session information needed to keep you signed in

This data lives in your browser's local storage and similar mechanisms on your own device. You can clear it at any time through your browser settings. Clearing this data will reset your cart and wishlist on that device.

7. Data Security

We take reasonable technical and organizational measures to protect your information.

  • Passwords are stored using strong one-way hashing
  • Transport is protected with HTTPS / TLS encryption
  • Access to personal data is restricted to authorized personnel only
  • Sensitive credentials and configuration are kept outside the public codebase

While we work hard to protect your data, no method of transmission or storage is 100% secure. We encourage you to use a strong, unique password and to keep your login credentials private.

8. Third-Party Services

We rely on a small number of trusted third-party providers to operate our service.

  • Authentication providers (such as Google) for optional social sign-in
  • Hosting and infrastructure providers that store our application data
  • Delivery and courier partners that fulfill your orders
  • Email delivery services for transactional notifications

These providers only receive the information they need to perform their service, and they are expected to handle that information in line with applicable laws. We do not sell your personal information to third parties.

9. Your Rights

You have meaningful control over your personal information.

  • Access the information we hold about you
  • Correct or update inaccurate account or order details
  • Request deletion of your account and associated personal data
  • Opt out of non-essential marketing communications
  • Withdraw consent for optional data uses at any time

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before completing certain requests, and some information may be retained where required by law (for example, tax and order records).

10. Children's Privacy

EnterFly is not directed to children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, provide additional notice. Please review this page periodically to stay informed.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please get in touch.

EnterFly Customer Support